Refund & Returns Policy

Defective or wrong items only. We accept returns or replacements for defective products or items sent in error. Contact us within 48 hours of delivery with your order number and details of the issue.

We do not accept returns or exchanges for change of mind, including unopened products.

How to Report an Issue

WhatsApp us at +92 309 3600039 or email support@florevapakistan.com within 48 hours of delivery. Include your order number, a description of the problem and photos where possible.
Contact us before sending a product back. For an eligible defective or wrong item, our team will arrange pickup at no extra cost and confirm a replacement or refund.
Once we receive the product and verify the issue, refunds are processed within 3–5 business days via the original payment method or a bank transfer for COD orders.

Sale Items

The same defective-or-wrong-item policy applies to sale and promotional purchases. A sale price does not exclude an eligible defective or wrong item from this policy.

Contact

Questions about an order? WhatsApp +92 309 3600039 or email support@florevapakistan.com.